At Lyliara, we strive to ensure that every customer is satisfied with their purchase. Please review our return, exchange, and refund policy carefully before placing an order.
Product Quality Issues
If you receive a product that is damaged, defective, or has a manufacturing quality issue, you may be eligible for a replacement or a refund.
To initiate a claim, please contact our Customer Service within 30 days of receiving your order.
To help us process your request, please provide:
- Your order number
- Photos or videos showing the issue
- A brief description of the problem
After review and approval, we will arrange a replacement or issue a refund as appropriate.
Lost Package Policy
If your package is marked as delivered but cannot be located, or if it appears to be lost during transit, please contact our Customer Service immediately.
Lost package claims may require:
- Verification of shipping information
- Investigation with the shipping carrier
- Additional documentation when necessary
Once the carrier's investigation is completed and the package is confirmed as lost, we will work with you to provide a replacement or other suitable resolution.
Exchange Policy
If you wish to modify or exchange your order, you must contact our Customer Support Team within 24 hours of placing the order.
Once an order has been processed and shipped from our warehouse, exchanges will no longer be accepted.
Returns for Non-Quality Reasons
Due to the size, weight, and high shipping costs associated with large furniture items, we generally do not accept returns for reasons unrelated to product quality.
If you believe your situation requires special consideration, please contact our Customer Service within 30 days of receiving your order-all requests will be reviewed on a case-by-case basis. In special circumstances requiring a return, all shipping costs will be borne by the customer.
Refund Policy
Refund requests for any product are subject to review and approval by Lyliara. The final interpretation and decision regarding refunds remain at the sole discretion of the brand.
If you have any questions regarding your order, product, pricing, or charges, please contact our Customer Service within 30 days of receiving your order.
Approved refunds will be processed back to the original payment method within 15 business days after approval.
If you have not received your refund within 15 days after approval, please contact our Customer Service.
Contact Information
For any questions regarding returns, exchanges, lost shipments, or refunds, please contact:
Lyliara Customer Service
Email: support@lyliara.com
Phone: +86 13401487432
Company Address: 5th Floor, Building E, Yunmicheng, No. 19 Ningshuang Road, Yuhuatai District
Nanjing, Jiangsu 210012, China