FAQ

1. Where do you ship from?

Most of our furniture products are shipped from our U.S. warehouses and typically arrive within 3–5 business days. Artificial flowers and selected decorative items are shipped from our China warehouse and generally arrive within 5–8 business days.

2. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use the tracking information to monitor your shipment status and estimated delivery date.

3. What should I do if my item arrives damaged?

If your product arrives damaged, defective, or has a manufacturing issue, please contact us within 30 days of delivery. Send your order number along with photos or videos of the issue, and our team will review your request for a replacement or refund.

4. Can I change or cancel my order?

Yes. If you need to modify or cancel your order, please contact us within 24 hours of placing it. Once an order has been processed or shipped, changes may no longer be possible.

5. Do you accept returns?

For products with quality issues, we offer replacements or refunds. Due to the size and shipping costs of large furniture items, returns for non-quality-related reasons are generally not accepted. Special situations may be reviewed on a case-by-case basis.

6. How can I contact customer support?

Our customer support team is available to assist with questions about products, orders, shipping, and returns.

Email: support@lyliara.com

We typically respond within 1–2 business days.